The Australian Government's Essential Eight is the security checklist every business should meet. We align every plan with it - along with support that connects you straight to a real engineer. Serving Tasmania since 1998.
Most cyber incidents hitting small businesses aren't sophisticated attacks - they walk through common, preventable gaps. The Essential Eight closes them. Other providers treat it as an expensive add-on. We apply all eight strategies as standard in every managed plan.
Only software we've approved can run on your machines. Dodgy downloads and malware simply can't start - the door is locked before anyone knocks.
Attackers exploit known weaknesses in everyday software. We patch them on schedule, automatically - before anyone can use them against you.
The classic fake-invoice trick hides code inside Office documents. We switch risky macros off by default, so that trick doesn't work here.
Browsers and everyday apps ship with rough edges attackers love. We sand them off for your whole team - quietly, in the background.
Admin access is the master key to your business. We make sure no one carries more keys than their job needs - so one stolen login can't open everything.
Windows updates, handled properly - tested, scheduled and verified, not left to chance or clicked away by busy staff.
Two locks on every login. A stolen password on its own gets an attacker nowhere - they'd need your phone too.
Backed up nightly and - this is the part most providers skip - tested regularly. Because an untested backup is a hope, not a plan.
Support, security, cloud and phones - same people, one number to call, nothing falling between the cracks.
Unlimited support, monitoring and maintenance for one flat fee per device. We keep it running so you don't think about it.
→ 02Essential Eight coverage, tested backups and 24/7 threat monitoring - built in, never bolted on.
→ 03Email, files and Teams set up properly, licensed fairly, and hardened against the scams that target them.
→ 04Business VoIP and connectivity that just works - unlimited calling included in Complete Protection.
→ 05Office moves, server migrations, network upgrades - scoped honestly, quoted fairly, delivered by the same crew.
→We look after the IT and security for businesses and not-for-profits all over the state - from Launceston across the north and out to the Bass Strait islands. And you'll notice we don't publish their names: keeping our clients off the internet is part of keeping them secure.
Never been happier with the switch! They know what they are doing and I simply don't have to worry about IT stuff anymore. If there is an issue, they are very fast to sort out any issues.
I used to worry about ransomware and phishing attacks constantly. Since First Assist took over, they've put proper security in place, trained our staff, and I honestly don't lose sleep over it anymore.
What stands out is how fast they respond. Usually within ten minutes - it feels like having our own IT department down the hall.
The absolute best service - prompt, efficient, reliable, knowledgeable and friendly. I can't speak highly enough about Dean and the team at First Assist.
Dean and his colleagues from First Assist are a pleasure to work with. They are knowledgeable, reliable, and always available when we need support. Thanks to their proactive approach, our IT systems run smoothly and efficiently, allowing us to focus on our business. We couldn't ask for better service.
First Assist have been fantastic to deal with and have attended to any and every issue promptly and efficiently. Would absolutely recommend them. A special shout out to Toby!
I very much appreciate the support and professionalism of all the team at First Assist. Over many years the team have been able to problem solve IT issues at all times in a timely manner, and made helpful suggestions that have added real value to the security and management of my private practice.
It was real peace of mind knowing my patients' personal digital information was secure, and any IT problems were solved swiftly and without stress. One moment really stood out: after I hadn't logged in at my usual early-morning time for a couple of days, the team noticed and called just to check I was okay. That shows your support goes far beyond just a name on a page.
Fifteen minutes with a local engineer - not a salesperson. Tell us what's been frustrating you and we'll say honestly whether we're the right fit.
We check your setup against the Essential Eight, flag the risks you can't see, and hand you a plain-English report that's yours to keep.
We deal with your old provider and move everything across. Your team barely notices anything changed - except things start working.
Book a free security review and find out - you'll get a plain-English report that's yours to keep, whoever you choose.
Or just call - a real engineer answers: (03) 6351 5797