We started when servers lived in cupboards and "the cloud" was weather. Twenty-seven years and every major IT transition later, we're still doing the same thing: acting as the outsourced IT department for businesses across Tasmania - from our home in Launceston.
IT support shouldn't be a fire brigade. We find and fix problems before your team notices them - that's the whole point of a fixed monthly fee.
The thing clients mention most is how fast we answer. 95% of calls are picked up within 30 seconds - and connected straight to an engineer who works on your problem there and then, not a ticket number.
The Essential Eight is built into every plan, not sold as a scary add-on. Good security should be standard, like seatbelts.
One fixed monthly fee covering support, maintenance and security. If we quote a project, that's the number you pay.
Decades of combined experience across IT support, security, networking and business technology - all based in Launceston.
IT support, security & business technology
IT support, security & business technology
IT support, security & business technology
IT support, security & business technology
Never been happier with the switch! They know what they are doing and I simply don't have to worry about IT stuff anymore. If there is an issue, they are very fast to sort out any issues.
I used to worry about ransomware and phishing attacks constantly. Since First Assist took over, they've put proper security in place, trained our staff, and I honestly don't lose sleep over it anymore.
What stands out is how fast they respond. Usually within ten minutes - it feels like having our own IT department down the hall.
259 Wellington Street, South Launceston - or fifteen minutes on the phone with an engineer, whichever suits.
Or just call - a real engineer answers: (03) 6351 5797