We started when servers lived in cupboards and "the cloud" was weather. Twenty-seven years and every major IT transition later, we're still doing the same thing: acting as the outsourced IT department for businesses across Tasmania - from our home in Launceston.
IT support shouldn't be a fire brigade. We find and fix problems before your team notices them - that's the whole point of a fixed monthly fee.
The thing clients mention most is how fast we answer. 95% of calls are picked up within 30 seconds - and connected straight to an engineer who works on your problem there and then, not a ticket number.
The Essential Eight is built into every plan, not sold as a scary add-on. Good security should be standard, like seatbelts.
One fixed monthly fee covering support, maintenance and security. If we quote a project, that's the number you pay.
Decades of combined experience across IT support, security, networking and business technology - all based in Launceston.
IT support, security & business technology
IT support, security & business technology
IT support, security & business technology
IT support, security & business technology
Never been happier with the switch! They know what they are doing and I simply don't have to worry about IT stuff anymore. If there is an issue, they are very fast to sort out any issues.
I used to worry about ransomware and phishing attacks constantly. Since First Assist took over, they've put proper security in place, trained our staff, and I honestly don't lose sleep over it anymore.
What stands out is how fast they respond. Usually within ten minutes - it feels like having our own IT department down the hall.
The absolute best service - prompt, efficient, reliable, knowledgeable and friendly. I can't speak highly enough about Dean and the team at First Assist.
Dean and his colleagues from First Assist are a pleasure to work with. They are knowledgeable, reliable, and always available when we need support. Thanks to their proactive approach, our IT systems run smoothly and efficiently, allowing us to focus on our business. We couldn't ask for better service.
First Assist have been fantastic to deal with and have attended to any and every issue promptly and efficiently. Would absolutely recommend them. A special shout out to Toby!
I very much appreciate the support and professionalism of all the team at First Assist. Over many years the team have been able to problem solve IT issues at all times in a timely manner, and made helpful suggestions that have added real value to the security and management of my private practice.
It was real peace of mind knowing my patients' personal digital information was secure, and any IT problems were solved swiftly and without stress. One moment really stood out: after I hadn't logged in at my usual early-morning time for a couple of days, the team noticed and called just to check I was okay. That shows your support goes far beyond just a name on a page.
259 Wellington Street, South Launceston - or fifteen minutes on the phone with an engineer, whichever suits.
Or just call - a real engineer answers: (03) 6351 5797