First Assist is a managed services provider based right here in South Launceston - not a call centre interstate. Real engineers answer 95% of calls in under 30 seconds, security is aligned with the Essential Eight as standard, and it's all one fixed monthly fee. Since 1998.
Plenty of providers claim to service Launceston from Hobart or the mainland. We're at 259 Wellington Street, South Launceston - which changes what support feels like.
When a problem needs hands on hardware, we're minutes away - not booking a flight or "scheduling a visit for next week". Onsite support across Launceston, northern Tasmania and the whole state.
The engineer who answers your call is in Launceston, knows your setup, and has probably been to your office. No offshore scripts, no ticket ping-pong, no explaining your business from scratch every time.
We've looked after Tasmanian businesses for over 25 years - councils, clinics, engineering firms, seafood exporters, not-for-profits and more. We'll still be here next year, and the year after.
Unlimited support, proactive monitoring and maintenance for one flat monthly fee per device. From $105/month, pricing published up front.
Every plan aligned with the Australian Government's Essential Eight as standard - plus 24/7 monitoring, tested backups and staff training.
Set up properly, licensed fairly and hardened against phishing and email scams - supported by the same local team.
VoIP phone systems and connectivity that just work - with unlimited calling included in Complete Protection.
Office moves, server migrations and network upgrades - scoped honestly, quoted fairly, delivered by people you know.
Take the 2-minute Essential Eight self-check, or book a free onsite review - you'll get a plain-English report that's yours to keep.
Never been happier with the switch! They know what they are doing and I simply don't have to worry about IT stuff anymore. If there is an issue, they are very fast to sort out any issues.
I used to worry about ransomware and phishing attacks constantly. Since First Assist took over, they've put proper security in place, trained our staff, and I honestly don't lose sleep over it anymore.
What stands out is how fast they respond. Usually within ten minutes - it feels like having our own IT department down the hall.
The absolute best service - prompt, efficient, reliable, knowledgeable and friendly. I can't speak highly enough about Dean and the team at First Assist.
Dean and his colleagues from First Assist are a pleasure to work with. They are knowledgeable, reliable, and always available when we need support. Thanks to their proactive approach, our IT systems run smoothly and efficiently, allowing us to focus on our business. We couldn't ask for better service.
First Assist have been fantastic to deal with and have attended to any and every issue promptly and efficiently. Would absolutely recommend them. A special shout out to Toby!
I very much appreciate the support and professionalism of all the team at First Assist. Over many years the team have been able to problem solve IT issues at all times in a timely manner, and made helpful suggestions that have added real value to the security and management of my private practice.
It was real peace of mind knowing my patients' personal digital information was secure, and any IT problems were solved swiftly and without stress. One moment really stood out: after I hadn't logged in at my usual early-morning time for a couple of days, the team noticed and called just to check I was okay. That shows your support goes far beyond just a name on a page.
Yes. We are based at 259 Wellington Street, South Launceston, so onsite support in Launceston is quick and easy - and remote fixes usually happen in minutes. We also travel across northern Tasmania and the rest of the state.
Our pricing is published up front: managed IT starts at $105 per device per month, or $195 for Complete Protection with Microsoft 365 Business Premium and unlimited calling included. No hourly surprises - one fixed monthly fee.
95% of calls are answered in under 30 seconds and connected straight to a real engineer in our Launceston office - not a ticket queue. Most issues are fixed remotely on the spot; when hands are needed, we come to you.
Yes, and we make it painless. We deal with your old provider directly and move everything across, usually within two weeks. Many Launceston businesses start with our free security review as a no-obligation second opinion.
Book a free security & IT review - or just call and a real person answers.
259 Wellington St, South Launceston
(03) 6351 5797