The things Tasmanian business owners ask us most - pricing, the Essential Eight, support and switching. Can't see yours? Call and a real engineer will answer.
First Assist is a Launceston-based managed IT and cyber security provider, looking after Tasmanian businesses since 1998. We handle the lot - unlimited support, proactive monitoring and maintenance, Essential Eight-aligned security, Microsoft 365 and business phones - one local team, with managed IT priced as one predictable monthly fee per device.
We are based at 259 Wellington Street, South Launceston. We provide onsite support right across Tasmania and remote support across Australia.
Our pricing is published up front. Managed IT (Essentials) starts at $105 per device per month, and Complete Protection - which bundles Microsoft 365 Business Premium and unlimited calling - is $195 per device per month. Your exact quote is confirmed after a quick chat.
Our standard plans have a minimum of 5 devices. If you have fewer than that, we still take on select smaller businesses case by case - get in touch and we'll let you know if it's a fit for your setup.
The Essential Eight is a set of eight mitigation strategies from the Australian Signals Directorate that protect businesses against the most common cyber attacks. We align every managed plan with all eight as standard - not as an expensive add-on.
Our managed service aligns your day-to-day security practices with the Essential Eight and keeps them monitored. If you need a formal, independent Essential Eight audit or certification - for a contract or an insurer - we arrange that through our independent audit partner, ViCyber, who also cover other security frameworks.
95% of our calls are answered in under 30 seconds, connected straight to a real support engineer who starts working on your problem - not a call queue or a ticket that sits for hours.
Not at all. Many businesses start with our free security review as a second opinion, and if your current provider is doing a great job we will tell you so. If you do switch, we deal with your old provider and move everything across with minimal disruption.
Yes. The review, the plain-English scorecard and the action plan are free and yours to keep - even if you never become a client.
Yes. We set up Microsoft 365 properly, licence it fairly, and harden it against the scams that target email and identity - as part of every managed plan.
Yes. For contractors or staff who need a company Microsoft 365 account but work from their own device, we can lock down and monitor your 365 environment - identity, email and access - without managing their personal computer.
Yes. We believe your website's security matters just as much as your endpoints, so hosting - static or WordPress - is included free with every managed plan. That means hourly backups, and for WordPress sites, we handle plugin updates too, so known vulnerabilities get patched rather than left exposed. You keep paying for your domain, and VPS hosting isn't included.
No. Our managed plans are month-to-month, with no lock-in contract - you can leave any time.
Yes. Beyond our fast business-hours response, genuine 24/7 emergency support is available for urgent issues - not just after-hours monitoring.
Yes, we support both Windows and Mac devices as part of your managed plan.
Bringing you across usually takes around two weeks. We deal with your old provider directly, so your team barely notices anything changed - except things start working properly.
Yes. While most of our clients have moved to the cloud, we still manage on-premise servers where needed, alongside cloud services - just tell us your setup and we'll scope it.
Yes. Being aligned with the Essential Eight as standard makes it much easier to answer your insurer's questions honestly, and if they need independent proof, we arrange a formal audit through our partner, ViCyber.
We provide onsite support across Tasmania and remote support Australia-wide, so yes - even if you're interstate, we can look after your IT remotely.
Critical workstations, servers, and Microsoft 365 - emails, SharePoint and Teams files - are backed up nightly, and - unlike many providers - we test-restore those backups regularly, because an untested backup is just a hope, not a plan.
Yes. We design and install business-grade Ubiquiti networking and UniFi security cameras and access control, as well as maintaining them afterwards.
Call and a real engineer answers - or book a free security review and we'll walk through your setup in plain English.
Or just call - a real engineer answers: (03) 6351 5797