Book a free Essential Eight review and we'll show you the gaps, what it costs to close them, and a fixed monthly price for support that actually answers the phone. No obligation. No jargon.
One business day to hear back. Promise.
Prefer to just pick a time? Book directly in our calendar →
Drag the slider and tick what applies. These are indirect costs - lost time and risk, not your current bill or a quote - but they're usually an eye-opener.
Figures are illustrative industry averages for downtime and reactive support - indirect costs, not what you pay in cash today, and not a quote.
A short call to understand your business, your team and what's been driving you up the wall.
We review your setup against the Essential Eight and flag the risks you can't see from the inside.
A prioritised action plan plus a fixed monthly quote - within 48 hours, yours to keep either way.
Never been happier with the switch! They know what they are doing and I simply don't have to worry about IT stuff anymore. If there is an issue, they are very fast to sort out any issues.
I used to worry about ransomware and phishing attacks constantly. Since First Assist took over, they've put proper security in place, trained our staff, and I honestly don't lose sleep over it anymore.
What stands out is how fast they respond. Usually within ten minutes - it feels like having our own IT department down the hall.
The absolute best service - prompt, efficient, reliable, knowledgeable and friendly. I can't speak highly enough about Dean and the team at First Assist.
Dean and his colleagues from First Assist are a pleasure to work with. They are knowledgeable, reliable, and always available when we need support. Thanks to their proactive approach, our IT systems run smoothly and efficiently, allowing us to focus on our business. We couldn't ask for better service.
First Assist have been fantastic to deal with and have attended to any and every issue promptly and efficiently. Would absolutely recommend them. A special shout out to Toby!
I very much appreciate the support and professionalism of all the team at First Assist. Over many years the team have been able to problem solve IT issues at all times in a timely manner, and made helpful suggestions that have added real value to the security and management of my private practice.
It was real peace of mind knowing my patients' personal digital information was secure, and any IT problems were solved swiftly and without stress. One moment really stood out: after I hadn't logged in at my usual early-morning time for a couple of days, the team noticed and called just to check I was okay. That shows your support goes far beyond just a name on a page.
Yes. The review, the scorecard and the action plan are free and yours to keep - even if you never become a client. We'd rather earn your business than lock you in.
Not at all. Plenty of businesses use the review as a second opinion. If your current provider is doing a great job, we'll tell you so.
Our published pricing starts at $105 per device per month for Essentials, and $195 for Complete Protection (which bundles Microsoft 365 and unlimited calling). Your quote confirms the exact number.
Yes - we're based at 259 Wellington Street, South Launceston, and have looked after Tasmanian businesses since 1998. Onsite across the state, remote across Australia.
A real person from our team gets in touch within one business day to book a time that suits you. No auto-responder runaround.
Book your free Essential Eight review and fixed quote today.
Or just call - a real engineer answers: (03) 6351 5797